FAQ FR150 Flip Phone

R3Di FR150 Bright Flip Phone

User Guides available here.

Download the FAQs print version here.

Troubleshooting + Frequently Asked Questions

Check the following for some frequently asked questions:

Problem 1: Phone freezes/operation is unstable
Answer: Power cycle your phone by turning it off and on again. If you are unable to turn the phone off, remove and replace the Battery, and then turn the phone on again. Data that was being edited is erased after your phone is powered on again.

Problem 2: Cannot use phone, mail, or Internet.
Answer: Try the following:

Check to make sure the device is not in Airplane mode. To check, go to Settings ⚙️ > Network & Connectivity > Airplane Mode.
Check to make sure the data communication is enabled. To check, go to Settings ⚙️ > Network & Connectivity > Mobile network & Data > Data Connection.
Move to a location with strong wireless signal (the more signal bars, the stronger the signal).
Turning off and on your device.
Check with your carrier to verify your sim status, provisioning plan, and service coverage area.

Problem 3: Battery level goes down quickly.
Answer: If you were in a weak signal area or have been out of service area for a long period, your phone battery might be depleted at a faster pace as it is trying to connect to the network.

Problem 4: Cannot unlock screen.
Answer: Power the phone on again. If you are unable to turn the phone off, remove and replace the Battery, and then power the phone on again. Data that was being edited is erased after the phone is powered on again.

Problem 5: Forgot my unlock passcode.
Answer: If you’ve forgotten your unlock passcode you will need to restore your device to factory default settings. We recommend that you keep your passcode somewhere safe so that it is not lost. To reset your device, go to Settings ⚙️ > Device Information > Reset > Reset Phone. Please note that if you perform a factory reset, all device data may be lost.

Problem 6: I can’t access my voicemail.
Answer 1: Contact your service provider for the “Voicemail number” and verify it’s entered correctly in the “Voicemail number” box, which can be found by going to Contacts > Voicemail.
Answer 2: Try later if the network is busy.

Problem 7: I can’t send MMS.
Answer: Depending on your service provider (wireless carrier) you may have a limit on the MMS file size. Contact your carrier for details on the maximum file size allotted.

Problem 8: Difficulty hearing during call.
Answer 1: Check your wireless signal to make sure you are in a strong signal area.
Answer 2: Adjust you call volume if using the speaker phone.
Answer 3: If you are using hearing aids, confirm they are compatible with this FR150 Flip Phone. Note that this device is M4/T3 rated.

Problem 9: I am hearing a popping sound momentarily during a call.
Answer: If you are moving or traveling from one location to another, the popping sound might indicate a network change.

Problem 10: Call does not connect.
Answer 1: Ensure the number dialed included the area code. If not, try re-dialing using the full 10-digit number (including the area code).
Answer 2: Are you in an area with poor wireless coverage? Try calling again from an area with stronger wireless signal.

Problem 11: I pressed the SOS button accidentally and called E9-1-1.
Answer: Don’t panic and don’t hang up. Explain to the emergency call dispatcher that you are safe, and the call was made by mistake.

Problem 12: What if I need a new battery, charger or other accessory?
Answer: Please visit the product pages at www.R3Di.com for more information on FR150 Bright Flip accessories. You can also reach out to us at support@R3Di.com.

Problem 13: Can I change the SOS emergency call number to an emergency service outside of the U.S.?
Answer: Currently, the emergency number function only works within the U.S. for 911 services. ATEL USA and R3Di are not responsible for misplaced emergency calls to 911 or any other emergency services.

Disclaimer:

Certain variations may be present between the device and troubleshooting description depending on software release or specific network services. R3Di and ATEL shall not be held legally responsible for such deviations, if any, nor for their potential consequences.

Limited Warranty:

The full ATEL USA Warranty Policy can be found at www.R3Di.com/warranty. On this page you can “Start a Warranty Claim”, “Check on an Existing Claim” and read the Warranty Policy by clicking on “ATEL’s Warranty Policy”. Please follow all warranty instructions available and if you have any questions contact us at support@R3Di.com . Note that some actions such as, but not limited to, using sharp objects to open the device, may void the warranty.

For any questions related to your FR150, you can contact ATEL Support at support@R3Di.com or 1-866-4-GETR3D (866-443-8733).

Trademark:

ATEL & R3Di are trademarks owned and protected by Asiatelco Technologies, Inc.