R3Di warrants to the original retail purchases of the Products, that should this Product or part thereof during normal consumer usage and condition, be proven to be defective in material or workmanship that results in product failure within the first twelve (12) months from the date of purchase as shown on end user’s original sales receipt from an authorized sales agent. Such defect(s) will be repaired or replaced (with new or rebuilt parts) at R3Di’s option, without charge.

R3Di’s Full Warranty Policy can be viewed here.

To obtain warranty service, contact our customer service team at support@R3Di.com and make sure you have registered your product here to activate the warranty.

R3Di offers a 30-day money back guarantee for goods purchased directly from WWW.R3Di-SHOP.com. To return an item, please contact us by email at support@R3Di.com.

You can also find additional information on returns here.

Most R3Di products are under warranty for twelve (12) months. For details on R3Di’s Extended Warranty (“R3Di x10’d”), please visit the warranty page here.

R3Di will replace any R3Di product that fails to operate during the applicable warranty period due to defect in the workmanship or material. A replacement product assumes the remaining warranty of the original product. The replacement device may be a new, like new or factory refurbished unit of the same model.

If your device is damaged and falls within our Warranty here, please contact us at support@R3Di.com or file a warranty claim.

To submit a warranty claim, you must first make sure you’ve set up an account at R3Di.com.

To create the warranty claim, you will then need:

(1) Your device model number

(2) Date of purchase

(3) Proof of purchase

(4) Device IMEI and/or serial number

(5) A description of the defect.

When shipping in your warranty repair product, you will need to include:

(1) A copy of your Proof of Purchase

(2) The device/product

(3) A copy of the RMA form

(4) The battery and battery door (if applicable)

Do NOT send any SIM cards or memory cards with the device.

Once an order has been submitted, we cannot guarantee that we’ll be able to make changes to the order. To request a change, email us at support@R3Di.com with your full name, order number and change request.

Refunds are processed on a rolling basis once the return is received by our receiving team. Please allow for up to 5 Business Days after the return has been received for a refund to be issued. Note that once a refund has been issued, it may not reflect on your bank account immediately. Please contact your bank for details on processing times on their end.